Patch Management - Requirements

 

Category	Requirement	Type	Description	Justification
Functionality	Comprehensive OS and Application Support	Mandatory	Supports patching for a wide range of operating systems (Windows, Linux, macOS), applications (Microsoft Office, Adobe, etc.), and potentially hardware firmware.	Ensures complete coverage of the IT environment.
	Automated Patch Deployment	Mandatory	Automates the process of deploying patches, including scheduling, distribution, and installation.	Reduces manual effort and speeds up patch deployment.
	Vulnerability Scanning Integration	Mandatory	Integrates with vulnerability scanning tools to identify vulnerable systems.	Proactively identifies systems requiring patches.
	Patch Testing and Staging	Mandatory	Allows for testing patches in a non-production environment before deploying to production.	Minimizes the risk of deploying faulty patches.
	Rollback Capabilities	Mandatory	Provides the ability to rollback patches if issues arise after deployment.	Ensures quick recovery from failed patches.
	Reporting and Monitoring	Mandatory	Offers comprehensive reporting on patch compliance, vulnerability status, and deployment results. Includes real-time monitoring of patch status.	Provides visibility into the patch management process and identifies potential issues.
	Integration with ITSM	Mandatory	Seamless integration with the existing ITSM system for change management, incident tracking, and reporting.	Streamlines workflows and improves communication.
	Centralized Management Console	Mandatory	Provides a single pane of glass for managing all aspects of patch management.	Simplifies administration and improves efficiency.
	Scalability	Mandatory	Supports the current and future growth of the IT environment.	Ensures the tool can handle increasing numbers of systems and patches.
	Patch Repository Management	Mandatory	Securely stores and manages downloaded patches.	Ensures patch integrity and availability.
	Distribution Point Management	Desirable	Allows for the use of distribution points to optimize patch delivery across the network.	Improves patch deployment efficiency, especially for geographically dispersed environments.
	Offline Patching	Desirable	Supports patching systems that are not always connected to the network.	Enables patching of remote or disconnected devices.
	Integration with Configuration Management Database (CMDB)	Desirable	Integrates with the CMDB to ensure accurate tracking of patched systems and software versions.	Improves configuration management accuracy.
	User-Based Patching	Desirable	Allows users to defer or schedule patch installations within defined parameters.	Provides flexibility for users while maintaining security.
	Mobile Device Patching	Future Consideration	Supports patching of mobile devices (smartphones, tablets).	Addresses the growing need to manage mobile device security.
	AI-driven Patch Prioritization	Future Consideration	Uses AI to prioritize patch deployment based on risk and impact.	Optimizes patch deployment efforts.
Security	Secure Communication	Mandatory	Uses encrypted communication channels for patch delivery and management.	Protects sensitive data and prevents unauthorized access.
	Role-Based Access Control (RBAC)	Mandatory	Restricts access to the patch management system based on user roles.	Ensures that only authorized personnel can perform critical tasks.
	Patch Validation	Mandatory	Verifies the integrity of patches before deployment to prevent the installation of malicious software.	Mitigates the risk of deploying compromised patches.
	Vulnerability Scanning Integration Security	Mandatory	Secure integration with vulnerability scanners to prevent exploitation of vulnerabilities during scanning.	Protects the environment during vulnerability assessments.
	Secure Patch Repository	Mandatory	Ensures the patch repository is secure and protected from unauthorized access.	Prevents tampering with patches.
Usability	Intuitive Interface	Mandatory	Provides a user-friendly interface that is easy to navigate and use.	Reduces training time and improves user adoption.
	Comprehensive Documentation	Mandatory	Includes detailed documentation on installation, configuration, and usage.	Supports users and simplifies troubleshooting.
Support	Vendor Support	Mandatory	Provides reliable vendor support for troubleshooting and issue resolution.	Ensures timely assistance when needed.
	Training	Desirable	Offers training on using the patch management tool.	Improves user proficiency and maximizes the tool's effectiveness.