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Overview and Scope
Your privacy is important to us. This Global Tel*Link Corporation
d/b/a ViaPath Technologies (“ViaPath”) Privacy Statement (the “Privacy
Statement”) applies to the personal information that ViaPath or one of
our Affiliates collects and explains our information practices and your
related choices with regard to such information.
ViaPath affiliates include, but are not limited to, TouchPay
Holdings, LLC d/b/a GTL Financial Services, DSI-ITI, Inc., Innertainment
Delivery Systems, LLC d/b/a ViaPath Technologies, Public Communications
Services, Inc. d/b/a ViaPath Technologies, Renovo Software, Inc., and
Value-Added Communications, Inc. d/b/a ViaPath Technologies
(individually “Affiliate” and collectively “Affiliates”). Products and
services provided by ViaPath or any Affiliate will be referred to in
this Privacy Statement as the “Service” or “Services”. This Privacy
Statement is part of, and is governed by our Terms of Use, which is
available at https://www.viapath.com/terms-of-use/. For purposes of this
Privacy Statement, “we”, “us” or “our” refers to ViaPath and any
Affiliate where the Affiliate or its products or services are
implicated.
TouchPay Holdings, LLC d/b/a GTL Financial Services (“TouchPay”), a
subsidiary of ViaPath, is the owner and operator of websites
www.viapath.com, www.touchpayonline.com, www.connectnetwork.com,
www.gettingout.com, and www.tpgovtpay.com (the “Site” or “Sites”).
It is our policy to use the information we collect about you from
the Service in a manner that is consistent with this Privacy Statement.
Accordingly, this Privacy Statement advises you about the types of
information we collect when you use the Service and how we may use that
information.
Not in scope of Privacy Statement
This Privacy Statement does not apply to the personal information
that we collect about employees, contractors and other personnel related
to their working relationship with us, or the personal information that
we collect about applicants and candidates for a position with ViaPath.
This Privacy Statement does not apply to publicly available
information. We may also collect, generate, use and disclose aggregate,
anonymous, and other non-identifiable data related to our Services,
which is not personal information subject to this Privacy Statement.
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Terms of Use
This Privacy Statement is applicable as of the Effective Date
posted above. This Privacy Statement is part of, and is governed by our
Terms of Use, which is available at
https://www.viapath.com/terms-of-use/. All capitalized terms that are
used but not otherwise defined in this Privacy Statement have the
definitions assigned to them in the Terms of Use.
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Contacting ViaPath
If you have any questions regarding the Service or your account, or
if you would like to cancel your account, please contact our Customer
Service team using the information supplied through the “Contact Us”
link on our website.
If you have any questions about the Privacy Statement or our use of
the information we collect from you in connection with the Service, you
may contact us by email at privacyrights@viapath.com or by postal mail
at c/o ViaPath Technologies, 3120 Fairview Park Drive, Suite 300, Falls
Church, VA 22042, Attn: Legal Department.
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Correcting/Updating Your Information
If your name, email address, mailing address, telephone number, or
other contact information that you provide to us changes, you may
update, correct or omit the relevant information by contacting our
Customer Service team through the “Contact Us” link on our website.
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Service/Site Age Limits
Must be over 18
While our Services are not intended for individuals under the age of
eighteen (18) years of age, we do provide certain services to youth who
are incarcerated. We understand the unique needs and circumstances of
incarcerated youth and aim to support their rehabilitation and education
through our Services. With the exception of incarcerated youth or as
required by a correctional facility, we do not knowingly solicit or
collect information from individuals who are not at least eighteen (18)
years old.
Not Available for Use by Children
We regret that the Service is not available to children under the age
of thirteen (13). We will never knowingly collect contact information
from children under the age of thirteen (13) without verifiable parental
consent. If you are under the age of thirteen (13), please do not
provide us with information of any kind whatsoever. If we become aware
that a user is under the age of thirteen (13) and has submitted
information to the Site without verifiable parental consent, we will
remove his or her information from our files. We understand that
children may not fully understand all of the provisions of this Privacy
Statement or make informed decisions about the choices that are made
available to adult users of the Site. We encourage parents and guardians
to spend time with their children online and to be familiar with the
websites they visit. If you are a parent or legal guardian and think
that your child under 13 has given us their personal information you can
email us at privacycentral@viapath.com and request this information be
deleted. Please mark your request “Children's Privacy Request.”
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Categories of Personal Information We Collect
Internet, Usage, and Activity Information
When you visit or use our Site we send one or more “cookies” or
“web beacons” to your computer or other device. A cookie is a small file
containing a string of characters that is sent to your computer or
other device when you visit a website. When you visit the website again,
the cookie allows that site to recognize your browser. We use cookies
to improve the quality of our service, including for storing user
preferences. By clicking the “Accept” button when our cookie message
displays, you agree to be bound by the terms of this Privacy Statement.
Web beacons are web page elements that can recognize certain types of
information on your computer or mobile device such as cookies and the
time and date of a page viewed.
Information that may be collected by cookies and web beacons when you use the Site may include, without limitation:
- the pages you visit within the Site;
- the date and time of your visit to the Site;
- the amount of time you spend using the Site;
- the websites you visit before or after visiting the Site;
- the Internet Protocol (IP) address used to connect your computer or mobile device to the Internet;
- geolocation information;
- your computer or mobile device and connection information such
as your browser type and version, operating system and platform; and/or
- your purchase history.
You may be able to set your browser to reject cookies or to notify
you when you are sent a cookie. You can also purchase and download
software that will allow you to use the Service without providing the
information gathered by cookies. You are welcome to use the Service if
you use this type of software, but your experience while visiting the
Service may not be optimal.
If you create an account to use the Service other than through the
Site (such as through our Customer Service Representatives), and if you
do not agree with or consent to the terms of this Privacy Statement,
you will have thirty (30) days from the date you create the account with
us to cancel the account. If you decide that you want to cancel the
account within this thirty (30) day period, please contact our Customer
Service team using the information supplied through the “Contact Us”
link on the Site. If you cancel your account within the applicable
thirty (30) day period, we will provide you with a refund of any fees
you have paid and have not used in connection with the Service at the
time of cancellation.
Identifiers/Customer Information
We may collect information from you that can be used to personally
identify and/or contact you. Information collected through the Service
may include your name, telephone number, physical address, mailing
address, billing address, or email address. In addition to contact
information, we may collect other personal information from you that may
be associated with your contact information, such as your government
issued form of identification, date of birth, username, and password. If
you are using our Services to make payments, we are required to collect
additional identification information, such as your driver's license
number and the last four numbers of your social security number.
Payment and Purchase Information
If you are using our Services to make payments or to purchase
products or services, we are required to collect certain financial
information such as your credit card or other payment card information,
the type of payment you are making, or information related to the
purpose of the payment. We may need to run background checks on anyone
involved in the transaction to satisfy our legal requirements.
Commercial Information
We collect information related to the products or services you purchase.
Voice Data, Image, and Recordings
When you use our Services to communicate with an incarcerated
individual, ViaPath records and stores the communication, which may
include your image and/or voice data. By using the Services, you are
expressly providing consent for ViaPath to collect your voice and image
and to use them as described in this Privacy Statement and in accordance
with the Terms of Use. ViaPath may also collect a copy of a government
issued form of identification bearing your photograph.
Social Media
If you choose to connect your social media account to our Facebook
and other social media outlets, certain personal information from your
social media account will be shared with us, which may include personal
information that is part of your profile or your friends' profiles. You
may revoke your consent to have the social media platform share
information with us by changing your settings within such platform.
Information About Incarcerated Individuals
If you are a friend or family member of an incarcerated
individual, we may also collect information from you about the identity
of incarcerated individual(s) receiving funds from you or individuals
with whom you communicate through the Service. If you provide this
information, you represent and warrant that you have all necessary
rights and authority to provide information about the applicable
incarcerated individual(s) in connection with the Service and agree that
you shall be solely liable in connection with your disclosure of any
information regarding incarcerated individual(s) in connection with the
Service.
Communication and Correspondence
If you send any personal communication or correspondence, by any
means, to the Service, or to any of our employees, agents or
representatives, the Service may collect additional information
regarding that communication and include that information in our
customer database.
Location Information
If you access the Service through one of our mobile applications,
we may also be able to identify the location of your mobile device. You
may choose not to share your location details with us by adjusting your
mobile device's location services settings, or otherwise declining to
provide access to your location when prompted to do so. For instructions
on changing the relevant settings, please contact your service provider
or mobile device manufacturer. If you choose not to share your location
details with us, you may be denied access to the mobile application.
We collect the location of the phone you are using when you use
the Service to help ensure accurate billing practices as well as for
correctional facilities' safety, security and investigative purposes.
You will be advised through a prompt on calls placed from an
incarcerated individual at a correctional facility to the phone you are
using when you use the Service that your phone location information will
be obtained. By accepting the call, you agree to have your phone
location obtained for 60 minutes after you accept the call. Your
location will not be obtained if you do not accept the call. The
location information collected in connection with each call will only be
stored for one year from the date of the call and then deleted from our
records. If you would like to opt out of having your phone location
information obtained for any time remaining between when you terminate
your call with the incarcerated individual and the above referenced 60
minute period, please call 1-800-483-8314.
Cellular Provider Information
The Service is not a Cellular Provider application. If you use the
Service, it may require your Cellular Provider to disclose your
customer information, including mobile phone location information, to us
or some other third party. By providing your consent through the opt-in
process described below, you authorize your Cellular Provider to
disclose your information to us and to third parties to enable the
Service. Please review this Privacy Statement and our Terms of Use for
more information about how the Service will collect, access, use or
disclose your information. If you aren't comfortable with the terms of
this Privacy Statement or our Terms of Use, you should not use the
Service. You acknowledge and agree that (1) your relationship with us is
separate from your relationship with your Cellular Provider; (2) your
Cellular Provider is not responsible for the Service; and (3) you will
hold harmless your Cellular Provider and its subsidiaries, affiliates,
officers, employees, agents, successors and assigns from any judgments,
claims, actions, losses, liabilities or expenses arising from or
attributable to the Service or our acts or omissions.
Information Collected and Used by Third Parties
If you visit the Site from a third-party website the third-party
website may give you a unique code, cookie or graphic which will
uniquely identify you. This will only happen if you link directly from a
third-party website to the Site. Your activities on the Site while this
type of code is active may be reported back to the third-party website.
The presence of a third-party navigation bar at the top of any page on
the Site is an indication that the third-party website may be able to
see your activity on the Site.
The Site may also include third-party advertising, links to other
websites, and other content from third-party businesses. These
third-party sites, businesses, and advertisers, may use web beacons and
cookies to measure the effectiveness of their ads, personalize or
optimize advertising content and to track users who click on the links
made available through the Site. These third-parties may use persistent
identifiers to track the actions of users online over time and across
different websites or platforms to deliver targeted electronic
advertisements to an individual user. We do not have access to or
control over web beacons, cookies or persistent identifiers that these
third parties may use. We are not responsible for the privacy practices
or the content of these third-party websites. You are encouraged to
review the privacy policies of the different websites you visit. For
information about how tracking works for online advertising purposes you
can visit http://www.aboutads.info/choices.
Some third-party advertising companies may provide a mechanism to
opt-out of their technology. For more information about the opt-out
process, you may visit the Network Advertising Initiative website,
available at http://www.networkadvertising.org/managing/opt_out.asp.
We may also use analytics software service providers to gather and
analyze anonymous information about users of the Site. These service
providers may use cookies to collect information about your purchase
history, the content you view, what websites you visit immediately prior
to and after visiting the Site, and your system information. The
information gathered by these service providers about your use of the
Site may be transmitted to and stored by these service providers. If we
use these service providers, the information collected about you by
these service providers would allow us to analyze your use of the Site
and the Service. The Site uses Google Analytics, including its
Demographics and Interests Reports feature, which in addition to the
types of information described above, provides a breakdown of visitors
to the Site on an anonymous aggregate basis by age group, gender and
interests. To learn more about how Google Analytics collects and uses
information, and how you can control information sent to Google you can
visit https://policies.google.com/privacy.
Aggregate Information
We may share information relating to users of the Service with
affiliated or unaffiliated third parties on an anonymous, aggregate
basis. While this information will not identify you personally, in some
instances these third parties may be able to combine this aggregate
information with other data they have about you, or that they receive
from third parties, in a manner that allows them to identify you
personally.
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Purposes For Which We Collect, Use, and Process Your Personal Information
We may use information described above for any of the following purposes:
- To provide you with Services.
- To manage and service your account.
- To contact you when necessary about your account or your use of our Services.
- To comply with regulatory requirements for the maintenance of records.
- To send you information and promotional materials about our products and services as well as our company in general.
- To send you information and promotional materials from our marketing partners and other third parties.
- For marketing or advertising purposes.
- To diagnose problems with our server.
- To administer our Site.
- To conduct internal reviews of our Service.
- To help us better understand how users access and use or Sites
and Services, and for other research and analytical purposes, such as to
understand customer and market needs, evaluate and improve our Services
and business operations, and to develop services and features.
- To carry out our obligations and enforce our rights arising
from any contracts entered into and between us and a correctional
facility, or controlling entity, where an individual that you may
communicate with is detained.
- To respond to law enforcement requests and as required by applicable law, court order, or governmental regulations.
- To verify your identity.
- To protect the security or integrity of our Service.
- For any other business or marketing purposes that are not inconsistent with the terms of this Privacy Statement.
- For purposes not provided for in this Privacy Statement, but if
we do, we will notify you (and, if necessary, obtain your consent)
before using your personal information in this way
We may also combine information we collect about you through the
Service with other information about you that we receive from third
party sources. By way of example and not limitation, we may use a change
of address or other list service to ensure that our records for your
account are accurate.
Description of Customer Proprietary Network Information (“CPNI”)
CPNI is proprietary information about you that includes (1)
information on the quantity, technical configuration, type, destination,
location, and amount of your use of ViaPath telecommunications
services, that you make available to ViaPath solely by virtue of the
carrier-customer relationship; and (2) information contained in the
bills you receive concerning your telecommunications service. It does
not include (1) your name, address, or phone number; (2) aggregated
customer information that does not identify specific individuals; or (3)
information about non-telecommunications service, such as Internet
access. Under the CPNI rules adopted by the Federal Communications
Commission (“FCC”), you have the right, and ViaPath has the duty, to
protect the confidentiality of CPNI.
ViaPath's Use of CPNI
Under FCC rules, ViaPath may use your CPNI without your prior
approval for certain purposes. Specifically, ViaPath may use, disclose,
or permit access to your CPNI without your consent, either directly or
through its agents, for the purpose of (1) initiating, rendering,
billing, and collecting for ViaPath Service; (2) protecting ViaPath's
right or property, or protecting ViaPath users and other
telecommunications carriers from fraudulent, abusive, or unlawful use
of, or subscription to, ViaPath services; (3) maintenance and repair;
and (4) complying with the orders or subpoenas of a court of competent
jurisdiction. Other uses require your approval, as described below.
Required Customer Approval
As a leader in the corrections industry, ViaPath is continually
developing new innovations in the fields of technology, education, and
intelligence. From time to time, ViaPath may use and share your
individually identifiable CPNI among its affiliates and agents to inform
you about communications-related products and services or special
promotions. Use of your individually identifiable CPNI enhances
ViaPath's ability to offer products and services that are tailored to
your needs.
You have 30 days from the date of this notice to inform us (see
“Contacting ViaPath” above) if you do not wish ViaPath to use your
individually identifiable CPNI for this purpose. If you do not so inform
us, ViaPath will assume you consent to this use of your individually
identifiable CPNI.
At any time after this 30-day period has elapsed, however, you
have the right to disapprove this use, and limit or revoke access to
your individually identifiable CPNI by contacting ViaPath. A denial of
approval will not affect ViaPath's provision of services to you. Your
approval or denial of ViaPath's use of your individually identifiable
CPNI is valid until you affirmatively revoke or limit that approval or
denial.
ViaPath will never disclose your individually identifiable CPNI to
unaffiliated third parties without your express, opt-in consent, other
than as set forth in this Privacy Statement (see How We Share Your
Information below).
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How We Share Your Information
We may share the information we collect in connection with the Service with the following recipients:
Correctional Facilities and Law Enforcement
We may share contact information you provide, or location
information we collect from your computer or mobile device, with
correctional facilities or other law enforcement personnel or to fulfill
our contractual obligations. We may also share information concerning
any payment transaction completed through the Service including, without
limitation, your image as captured when you use a payment services
kiosk and the identities of the parties contributing and receiving
payment under the transaction and the amount of the payment, with
correctional facilities or other law enforcement personnel upon their
request. Because safety and security are ViaPath's top priority, you may
not opt out of the sharing of your communications with Law Enforcement,
and all data associated with your communications. If you do not consent
to the collection, use and disclosure of this type of data, please do
not use the Sites or Services.
Service Providers
We may share your information with our service providers, vendors,
suppliers and other services providers who provide services to us or on
our behalf, such as operating and supporting the Service, analyzing
data, performing marketing or consulting services, assisting us with the
preparation and mailing of our business and marketing communications,
and with service processing and fulfillment functions. For example, we
may disclose your billing information to payment processors when you add
money to your account or conduct other financial transactions through
the Service.
Our Affiliates
We may share some or all of your information with our parent
company, subsidiaries and corporate affiliates, joint ventures, or other
companies under common control with us. We will require these entities
to comply with the terms of this Privacy Statement with regard to their
use of your information.
Transfer or Assignment in Connection with Business Transfers or Bankruptcy
In the event of a merger, acquisition, bankruptcy or other sale of
all or a portion of our assets, any user information owned or
controlled by us may be one of the assets transferred to third parties.
We reserve the right, as part of this type of transaction, to transfer
or assign your information and other information we have collected from
users of the Service to third parties. Other than to the extent ordered
by a bankruptcy or other court, the use and disclosure of all
transferred user information will be subject to this Privacy Statement.
However, any information you submit or that is collected after this type
of transfer may be subject to a new privacy policy adopted by the
successor entity.
Government Agencies, Judicial and Quasi-Judicial Bodies, Regulators, and Other Public Bodies and Third Parties
To the extent permitted by law, we may disclose your information
to government and law enforcement agencies, judicial and quasi-judicial
bodies, regulators, other public bodies, or third parties if: (a)
required to do so by law, or in response to subpoenas, court orders,
and/or other lawful requests by regulators; (b) we believe in our sole
discretion that disclosure is reasonably necessary to protect against
fraud, to protect our property or other rights or those of other users
of the service, third parties or the public at large; or (c) we believe
that you have abused the Service by using it to attack other systems or
to gain unauthorized access to any other system, to engage in spamming
or otherwise to violate applicable laws or in violation of our Terms of
Use. You should be aware that, following disclosure to any third party,
your information may be accessible by others to the extent permitted or
required by applicable law.
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Do Not Track Requests
Your Internet browser may allow you to adjust your browser settings
so that “do not track” requests are sent to the websites that you visit.
However, we will not disable tracking technology that may be active on
the Site in response to any “do not track” requests that we receive from
your browser.
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Do Not Sell
ViaPath does not sell personally identifying information about the
users of our Services to any third parties in exchange for monetary
compensation.
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How We Protect Your Information
ViaPath complies with all required PCI standards
(https://www.pcisecuritystandards.org) regarding our treatment of
payment card data. Additionally, we have implemented commercially
reasonable measures designed to secure your personal information from
unauthorized access, use, alteration and disclosure. However, the
transmission of information via the internet is not completely secure.
We cannot guarantee the security of your personal information
transmitted via our sites or services. Any transmission of personal
information is at your own risk. We are not responsible for
circumvention of any privacy settings or security measures contained on
the sites or services.
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Security of Information
We seek to use industry standard physical, technical and
administrative security measures designed to protect your personally
identifiable information. However, no data transmission or storage
system can be guaranteed to be 100% secure. If you have reason to
believe that your interaction with us is no longer secure (for example,
if you feel that the security of any account you might have with us has
been compromised), please immediately notify us in accordance with the
“Contacting ViaPath” section above.
Please note that emails you send to us through our Service are not
encrypted, and we strongly advise you not to communicate any
confidential information in your emails to us.
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Use of Information Outside of Your Country of Residence
The sites and services are directed to users located in the United
States. If you are located outside of the United States and choose to
use the sites or services or provide your information to us, you should
be aware that we may transfer your information to the United States and
process it there. The privacy laws in the United States may not be as
protective as those in your jurisdiction. Your consent to this Privacy
Statement followed by your submission of information to us through the
Site or in connection with the services represents your agreement to the
transfer of your information to the United States.
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Changes to this Privacy Statement
If we decide to change our Privacy Statement, we will post those
changes to the Privacy Statement on our homepage, and other places we
deem appropriate so that you are aware of what information we collect,
how we use it, and under what circumstances we disclose it. We reserve
the right to modify this Privacy Statement at any time, so please review
it frequently. Any changes to this Privacy Statement will become
effective when we post the revised Privacy Statement on our Services and
Sites. Your continued use of the Services and Sites following these
changes constitutes your acceptance of the revised Privacy Statement.
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Release
By accessing and using our website, equipment, and services, you
hereby release and forever discharge ViaPath, its Affiliates and
employees, contractors, agents, and all applicable Law Enforcement
Officials and the correctional facility from any and all liability,
expense, cost or remedy which may arise as a result of your use of our
websites and services as well as the use of the Data in the manner
described herein.
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Your Privacy Rights and How to Exercise Them
Certain U.S. states have adopted privacy laws that give certain
rights to individuals over their personal data. We currently provide
these rights to all consumers regardless of where they live. The rights
available to consumers and how to exercise them are listed below.
Verifying Requests
When you submit a request to know/access, correct or delete, we
will take steps to verify your request by matching the information
provided by you with the information we have in our records. You must
provide your name and contact information to verify your request. In
some cases, we may request additional information, where necessary to
verify or process your request. We cannot respond to your request or
provide you with personal information if we cannot verify your identity,
your authority to make the request, and confirm that the personal
information relates to you.
Requests Made Through Agents
Authorized agents may initiate a request on behalf of another
individual by using the options listed above. Authorized agents must
provide written proof of their authorization. We may also require that
the relevant consumer directly verify their identity and the authority
of the authorized agent.
Response Timing
We endeavor to respond to a verifiable consumer request within 45
days of its receipt. If we require more time, we will inform you of the
reason and extension period in writing.
Appeals Process
If your request is denied you may have the right to appeal the
denial in accordance with the instructions provided to you when the
denial was made.
If we deny your appeal, you may be able to contact your state's Attorney General to file a complaint related to the denial.
Requests to opt out/Browser opt out
Our Sites respond to global privacy control—or “GPC”—signals,
which means that if we detect that your browser is communicating a GPC
signal, we will process that as a request to opt that particular browser
and device out of sales and sharing on our Site (e.g., via cookies and
pixels). More information about GPC is available at:
https://globalprivacycontrol.org/. You may also opt your browser out of
targeting and most cookies on one of our Sites (other than essential
cookies) by clicking the “Your Privacy Choices” button on our Sites
which will take you to our Privacy Preference Center where you can
choose not to allow certain cookie types, except those that are
essential for our Site to function properly. Note that if you come back
to the Site from a different device or use a different browser on the
same device, you will need to opt out of (or set GPC for) that browser
and device as well.
Notice of Right to Opt-Out
If you wish to opt out of processing of personal data that is
gathered when you visit our websites and other web-based services for
purposes of “sales” and/or targeted advertising, you may do so in one of
the ways described below:
If you are in the U.S., you can obtain more information and opt
out of receiving targeted ads from participating third-party ad networks
at info/choices(Digital Advertising Alliance). You may also download
the DAA AppChoices (https://youradchoices.com/appchoices) tool in order
to help control interest-based advertising on apps on your mobile
device).
Our Sites respond to global privacy control—or “GPC”—signals,
which means that if we detect that your browser is communicating a GPC
signal, we will process that as a request to opt that particular browser
and device out of sales and sharing on our Site (e.g., via cookies and
pixels). More information about GPC is available at:
https://globalprivacycontrol.org/. You may also opt your browser out of
targeting and most cookies on one of our Sites (other than essential
cookies) by clicking the “Your Privacy Choices” button on our Sites
which will take you to our Privacy Preference Center where you can
choose not to allow certain cookie types, except those that are
essential for our Site to function properly. Note that if you come back
to the Site from a different device or use a different browser on the
same device, you will need to opt out of (or set GPC for) that browser
and device as well.
TouchPay Exemption: Personal information that you provide in
connection with TouchPay services are exempt from applicable state
privacy laws and are not subject to the privacy rights listed above.
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Additional Information for California Residents
Shine the Light
California Civil Code Section 1798.83, also known as the “Shine
the Light” law, permits our customers who are California residents to
request and obtain from us once a year, free of charge, information
about the personal information (if any) we disclosed to third parties
for direct marketing purposes in the preceding calendar year. If
applicable, this information would include a list of the categories of
personal information that was shared and the names and addresses of all
third parties with which we shared information in the immediately
preceding calendar year. If you are a California resident and would like
to make this type of request, please submit your request in writing to:
privacy@viapath.com, or to c/o Global Tel*Link Corporation d/b/a
ViaPath Technologies, 3120 Fairview Park Drive, Suite 300, Falls Church,
VA 22042, Attn: Privacy.
Sales and Sharing of Personal Information.
Under the California Consumer Privacy Act (CCPA), “sales” and “sharing”
are broadly defined, respectively, and include disclosing or making
available personal information in exchange for monetary or other
valuable consideration, or for purposes of cross-context behavioral
advertising. While we do not disclose personal information to third
parties in exchange for monetary compensation, we may “sell” or “share”
(as defined by the CCPA) internet and electronic network activity
information to/with third-party data analytic, marketing, and
advertising partners. We do so in order to improve and evaluate our
advertising campaigns and better reach customers and prospective
customers with more relevant ads and content. We do not sell or share
sensitive personal information, nor do we sell or share any personal
information about individuals who we know are under sixteen (16) years
old.
Sensitive Personal Information.
We do not use or disclose sensitive personal information beyond the
purposes authorized by the CCPA. The right to limit the use of sensitive
personal information lets you ask us to limit the use and disclosure of
sensitive personal information if we use that information for purposes
beyond what is needed to provide the products and Services you request
or for other reasons specified in the law. The other reasons specified
in the law include: (i) helping to ensure security and integrity,
including preventing, detecting, and investigating security incidents,
(ii) detecting, preventing and responding to malicious, fraudulent,
deceptive, or illegal conduct, (iii) ensuring the physical safety of a
person, (iv) providing customer service or to verify your information,
(v) verifying or maintaining the quality and safety of our services,
(vi) complying with our legal obligations, (vii) to our service
providers who perform services on our behalf, and (viii) for purposes
other than inferring characteristics about you. ViaPath does not use or
disclose sensitive personal information for other purposes beyond the
purposes authorized by the CCPA.
Analysis
1. The "Surveillance State" Clause
The most critical part of this policy is the unrestricted sharing with Law Enforcement.
The Trap: ViaPath explicitly states that "safety and security are [their] top priority," which is legal shorthand for: You have zero expectation of privacy.
The Scope: They record and store your voice data, image, and the literal content of your communications. * No Opt-Out: Unlike standard consumer apps, they explicitly state you cannot opt out of sharing your data with law enforcement. By clicking "Accept," you are granting a blanket warrant to any correctional facility to monitor your interaction in real-time or via logs.
Despite saying they "do not sell" data for money (to satisfy CCPA/CPRA technicalities), they admit to "Sharing" (which is "selling" in the eyes of California law) for cross-context behavioral advertising.